FAQs
Frequently asked questions
Where are your printing partners based?
We work with more than 50 printing partners in over 10 countries. Your delivery may not necessarily be dispatched from your delivery address country.
Express Shipping
Express shipping is typically with a courier, will be tracked and will be a fast, premium service.
What are your dispatch times?
Dispatch times vary between different product types. Prints and posters, framed prints, and canvas are typically dispatched within 48-72 hours.
Why hasn’t my order been delivered yet?
All items have estimated delivery times shown in our price lists to give you an idea of how long it typically takes to deliver a product to various countries around the world.
Factors which could delay delivery times include:
- Mistyped or incorrectly formatted address
- Customs and import restrictions
- Failed delivery attempts (i.e. no one home to receive the order)
- Postal strikes
- Other adverse conditions (such as storms and natural disasters)
If there is a protracted delay with your order then our customer support team will typically deal with this proactively. Alternatively, if an order is outside the expected delivery window then please contact support@cjhblake.com for additional information.
Occasionally, orders do get lost in the mail - more often, we find, when being shipped untracked to less common shipping destinations. In the event that an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement. Just let us know at support@cjhblake.com and we’ll make the arrangements on your behalf. Please note however that we cannot offer free replacements for orders not received due to an incorrect address.
What happens if a product is damaged in transit?
We ask for a photo of the damaged goods, and we’ll then gladly send a free replacement.
Show customers how much time they have for testing your products
Link to your returns policy.
Do you have an office with a high footfall of visitors, or are you interested in incorporating some of Christopher Blake's paintings in your forthcoming film set or home staging activity? We can help you by providing framed prints of Christopher Blake's paintings to help bring colour to your set. Ask us about commercial hire.
